
Did you know that Angela Vithoulkas and her sidekick, the Little VIVO Lady, both keep fantastic blogs?
Updated regularly with inspiring, educational and often hilarious posts about working in the hospitality industry and running a successful small business, these two blogs are definately worth following.
See below for excerpts...
LITTLE VIVO LADY
“I am not your mother” is a phrase I must say about 100 times a day. To customers, other staff members and my boss (not out loud to HER you understand, I’m not suicidal)
Its a strange situation when those who appear to be grown ups act like children and require mothering in the workplace. It appears that all maturity is stripped away once they cross over – walk in the front door basically. Male customers behave like pigtail pulling pre-adolescents, female customers act like obsessed teenagers from Gossip Girl or Home & Away and my comrades, well THEY act like we are in a zoo. I blame the customers for this too.
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ANGELA VITHOULKAS
Generally speaking, small business owners are emotionally attached to their business. We build it up, sometimes from less than nothing; we nurture it, develop it and sometimes strangle it. Like any baby or child that inevitably grows up, sometimes we don’t know when to let go or we let go too much.
It’s a confusing situation, complicated by finance and entangled by feelings that are fuelled by fear. Fear of the “what if” - what if you take a step back and the business suffers, what if you run out of ideas, what if you find a challenge that can’t be defeated? What if you actually stop mothering your business and it flourishes, does that mean you were holding it back?
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